GENERAL QUESTIONS

 

Is HERC right for my healthcare facility?

HERC specializes in providing an alternative to purchasing advanced-technology equipment outright. Advantages include improved cost reporting, increased financial flexibility, preserving cash flow, avoidance of equipment obsolescence, and improved timeliness in acquiring the newest technologies.

HERC serves a wide variety of markets including Healthcare Systems, Hospitals, Critical Access Hospitals, Outpatient Surgery Centers, Physician Offices, Group Purchasing Organizations, Integrated Delivery Networks, Educational Institutions, Nursing Programs, Government Agencies & Facilities, and Non-Profit Organizations.

HERC can customize the ideal equipment rental package for any healthcare facility by balancing clinical needs against budget constraints.

 

What types of equipment do you rent?

HERC rents all types of equipment, and can customize an equipment rental package within almost any budget. Please visit our Products page for an overview of our equipment categories.

 

How does HERC help me find the best equipment package for my needs?

By balancing clinical needs against budget constraints, HERC can customize an equipment package to meet any set of goals within almost any budget.

 

What is the shortest/longest rental agreement I can make?

HERC rental agreements can be as short as 12 months and as long as you require. The average HERC rental agreement is 60 months.

 

Do you rent equipment to private individuals or only healthcare facilities?

HERC only rents equipment to licensed healthcare facilities. Unfortunately we do not rent equipment to private individuals.

 

Is HERC licensed?

Yes. HERC is licensed in the State of Oklahoma, and maintains good standing with the Better Business Bureau.

 

Are you affiliated with any other medical equipment companies?

HERC is a subsidiary of Southwest Medical. In the event you would like to purchase equipment outright or rent equipment for a period of less than 12 months, please visit www.swmedical.com.

 

What cities are you in?

HERC is headquartered in the Tulsa, Oklahoma metro area, but rents equipment to healthcare facilities throughout the United States.

 

How do I get started?

To get started, simply call, email, or chat using the information in the banner above. You will be connected with a trained equipment rental specialist that can begin customizing an equipment rental package to meet your specific needs.

 

Can I speak to someone?

Yes! Simply call +1 (800) 259-5940 to speak with a trained equipment rental specialist. Our hours of operation are Monday-Friday, 8:00am-5:00pm CT.

 

Can you provide references?

Absolutely! Simply call +1 (800) 259-5940 to request reference information.

 

WARRANTEES & BIOMEDICAL SERVICE

 

What is your equipment warranty?

In most cases, HERC provides comprehensive parts and labor warrantees with service support for the life of the rental agreement.

 

Does HERC provide biomedical service?

Yes! In most cases, HERC provides biomedical service including preventative maintenance throughout the life of the rental agreement.

 

How do I report a problem with my equipment?

Simply call +1 (800) 259-5940 to report a problem with your equipment.

 

What is your service turnaround time?

In most cases, a certified biomedical technician will arrive on site to resolve a service issue within 24 hours (weekends and holidays excluded). While every service call is of utmost importance, it is imperative to note that service calls are prioritized by severity level.

 

PAYMENTS & REFUNDS

 

How do I pay?

We aim to take the hassle out of the payment process for licensed healthcare facilities in good financial standing. Most HERC rental payments are made through Automated Clearing House (ACH) transactions.

 

What is your refund policy?

HERC does not issue refunds after products have been delivered, except for products shipped in error. At its discretion, HERC may choose to accept returned products for which there may be a restocking charge.

 

 

 

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